Frequently Asked Questions
1. Booking
How do I book?
Book directly through our online catalog at happysproutpartyrentals.com. Browse by category, select your items, choose your date, and complete checkout.
How do I know what’s available for my date?
Check availability in our online store by selecting your event date.
Is my reservation confirmed?
Yes — once full payment and your refundable security deposit are processed, you'll receive a booking confirmation email with your event details.
What payments do you accept?
We accept all major credit and debit cards through our secure checkout.
How far in advance should I book?
We recommend booking at least 1–2 weeks in advance, especially for weekend dates and summer events which fill up quickly. Please note that we cannot guarantee reservations made within 48 hours of the event date. Check current availability at happysproutpartyrentals.com.
Can I add items after I book?
Yes, subject to availability. Contact us at happysproutpartyrentals@gmail.com as soon as possible and we'll do our best to accommodate additions before your event date.
Where are your rental policies?
Rental Policies are provided during checkout. You must review and check a box confirming your agreement to these terms before completing your booking. A copy will also be included in your confirmation email.
2. Delivery
Do you deliver to my area?
We provide delivery services within a 50-mile radius of southwest Phoenix (85043). Your total at checkout will include specific fees: $25 plus $3/mile for local trips (0-25 miles), and $85 plus $5/mile for extended distances (25-50 miles).
What time will you arrive?
Standard delivery is between 9am–12pm. Early delivery before 9am is available for an additional $35. We'll provide a more specific arrival time the day of delivery once we have our route confirmed.
Do I need to be home during delivery?
Yes. An adult (18+) must be present during the delivery window to accept the equipment and show our team the setup location.
3. Setup and Breakdown
Do you offer setup and breakdown?
Yes. Full Service ($165 + delivery fee) includes setup and takedown. Drop-Off Only (delivery fee only) means you manage setup and breakdown. Early morning delivery (pre-9am) is +$35.
How long does setup take?
Setup typically takes 30–45 minutes for smaller items, while larger or multi-item orders may take up to 1-2 hours.
Do I need to be present for the full installation?
An adult must be available at arrival to show us the setup location. Once setup starts, you don't need to stay with us, but you should be reachable.
Can items be set up on any surface?
Items can be set up on grass, pavement, or indoor floors.
4. Pickup
When is equipment picked up?
Equipment is picked up the following morning between 9am–12pm. Please ensure equipment is accessible and an adult is available.
Do I need to be home for pickup?
Yes. An adult must be present.
What condition should the equipment be in at pickup?
For Full Service, we handle teardown, but please remove personal items and trash from the area before pickup. For Drop-Off Only, please follow the instructions we provide to deflate, drain, and neatly stage all items in a clean, accessible area. In both cases, equipment should be free of food, mud, glitter, slime, and debris to avoid extra cleaning fees.
What happens if our team can't access the equipment at pickup?
If our team cannot safely access the equipment due to locked gates, unsecured pets, or other customer-caused delays, waiting-time or return-trip fees may apply.
Can I keep the equipment longer?
Yes — two options: Hourly extension: Extensions after 12pm on pickup day are charged at $15 per hour per product, and must be applied to your entire order (you can’t extend only some of the items). Multi-day rental: Every product has multi-day discount pricing available at checkout.
What if I need to change my pickup time?
Contact us as soon as possible at 602-823-0352 if you need to adjust your pickup window. Changes are subject to availability and our schedule
5. Security Deposit
Do you require a deposit?
Yes. A refundable security deposit of 50% of your order total is collected at checkout. This is separate from your rental fee and held until after your equipment is returned.
When do I get my deposit back?
Deposits are returned within 5–12 business days after equipment pickup, provided items are returned on time, clean, and undamaged.
Can my deposit be forfeited?
Yes — for lost/stolen gear, excessive contamination, or damage. Customers are responsible for the full replacement cost of items that are irreparably damaged, lost, stolen or require excessive cleaning.
6. Weather & Safety
What happens if the weather is bad?
Unsafe weather may require rescheduling; you may reschedule once at no cost.
Are water inflatables weather‑dependent?
Yes, they may only be used in appropriate weather conditions and must be supervised closely at all times.
Is adult supervision required?
Yes, adult supervision (18+) is required at all times. Prohibited activities: no shoes, sharp objects, silly string, face paint, or food/drinks on inflatables. No roughhousing or moving gear after setup.
7. Cancellations & Rescheduling
What is your cancellation policy?
7 or more days before your event: full refund3–6 days before your event: 50% refund on the rental amount; deposit returned in fullLess than 3 days before your event: no refund on the rental amount; deposit returned in full
Can I reschedule or transfer my reservation to someone else?
Yes. Reservations are fully transferable to a future date with at least 72 hours notice, subject to availability. For weather-related rescheduling, one free reschedule is available to any date within 60 days.
What if Happy Sprout needs to cancel?
In the rare event we need to cancel due to equipment issues, safety concerns, or other circumstances, we will notify you as soon as possible and offer a full refund or a priority reschedule to your preferred available date.