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RENTAL POLICIES
HOW WE WORK
• Contact 602-823-0352 or happysproutpartyrentals@gmail.com for questions.
• All logistics must be confirmed before your reservation is finalized.
BOOKING AND PAYMENTS
- • Full payment is required to secure your date.
• A 50% refundable deposit is collected at checkout.
• We accept all major credit and debit cards.
• Book 1–2 weeks early to ensure equipment availability.
• Bookings within 48 hours are not guaranteed.
SECURITY DEPOSIT
- • A 50% deposit is paid upfront and released within 5–12 days after inspection.
• Refunds require equipment to be returned on time and in original condition.
• Fees apply for damage, theft, missing parts, stains, paint, pet mess, or smoke.
• Fees apply for extra cleaning or failed pickup attempts.
• Clients cover costs exceeding the deposit value.
CANCELLATION RULES
- • 7+ days notice: 100% refund of rental and deposit.
• 3–6 days notice: 50% rental refund and 100% deposit refund.
• Under 3 days notice: No rental refund and 100% deposit refund.
• Reschedule once for free with 72 hours' notice.
• Full refunds are provided if we cancel due to emergencies.
DELIVERY DETAILS
- • We serve a 50-mile radius from southwest Phoenix.
• Local (0-25 miles): $25 plus $3/mile.
• Extended (25-50 miles): $85 plus $5/mile.
• Standard delivery is between 9am and 12pm.
• Early arrival (pre-9am) costs $35.
• An adult (18+) must be present for delivery.
• Surfaces must be flat, clear of pet waste, and accessible.
SETUP AND REMOVAL
- • Full Service ($115 + delivery): We handle setup and pack-down.
• Delivery Only: You manage setup and breakdown using our guides.
• Small setups take 30–45 minutes; large ones take 1–2 hours.
• Choose your preferred level of service during checkout.
PICKUP AND OVERTIME
- • Standard pickup is the next day from 9am to 12pm.
• An adult must be present for the gear collection.
• Keeping gear past 12pm costs $15/hour per item.
• Multi-day discounts are applied automatically in your cart.
• Locked gates or unsecured pets will result in labor fees.
WEATHER POLICY
- • Outdoor events may be stopped for high winds, heat, or rain.
• You get one free weather reschedule within 60 days.
• Indoor setups are not subject to weather changes.
• Standard cancellation fees apply if you choose not to reschedule.
NIGHTTIME USE
- • The area must be brightly lit at all times for safety.
• Constant adult (18+) supervision is strictly required.
• Climbing equipment needs dedicated overhead lighting.
• Cinema packages are built specifically for dark settings.
EQUIPMENT DAMAGE
- • Renters are responsible for gear from delivery until pickup.
• Damage is charged at repair or full replacement rates.
• Cleaning fees apply for food, mud, glitter, or fluids.
• Costs are taken from the deposit; balances are due immediately.
• Protect equipment from weather and animals when not in use.
PUBLIC EVENTS AND SAFETY
- • We are SIOTO certified for high safety standards.
• Public events require one attendant per inflatable at all times.
• Permits and insurance must be submitted 7 days early.
• Generators must stay in cordoned safety zones.
• Occupancy limits must be strictly followed.
• Separate age groups to protect small children to prevent injury.
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