Rental Policies

A half-value security down payment is taken when you book, typically reimbursed within 5 to 12 business days after our crew inspects the returned gear.
To ensure your full refund, all equipment needs to remain in original condition and be available for collection at the exact time agreed upon.
Fees apply for any destruction, missing items, damaged parts, stains, glitter, pet waste, or detection of cigarette smoke.
Extra costs may occur for deep cleaning requirements or if access to the pickup site is restricted for our staff members.
You assume full financial responsibility for repair or replacement bills that exceed the sum of your prepaid security insurance.

A full refund of your rental costs and security deposit is provided if notice is given seven days prior to the start date.
Cancellations received within the three to six-day window earn a fifty percent refund alongside the return of your hold.
No rental fees are returned for notices under seventy-two hours although the deposit will be released.
You may reschedule your reservation to a different date without fees if we are alerted three days early.
We automatically return all funds if we cancel your event due to an emergency.

Expert assembly and cleanup come standard with our Full Service package for an additional $105 along with any applicable delivery fee.
Choosing the Delivery Only alternative means you will handle the setup and breakdown by yourself using our handbooks.
Setting up the gear usually takes between thirty minutes and two hours based on your specific party requirements.
You can pick your preferred assistance tier while reviewing your final shopping cart during the payment process.

Our team schedules standard equipment retrievals the next day from 9am until 12pm.
An adult aged 18 or older is required to be present at the site for the collection.
Items returned after the midday cutoff will be charged $15 hourly per specific unit.
Discounts for long-term rentals are applied by the system when you finish your order.
Any inaccessible entrances or unsecured pets will result in extra workforce expenses.

Extreme climate issues such as torrential downpours or high wind speeds might pause outdoor events.
We provide one free reschedule due to poor weather to be used within a sixty-day window.
All indoor setups stay entirely untouched by any changes in the forecast.
Standard fees apply if no replacement date is chosen.

Please keep the rental areas brightly lit to ensure a secure environment for everyone.
A supervising adult at least eighteen years old is required to provide constant and diligent oversight.
Inflatables and active play equipment require overhead lighting to maintain proper visibility.
Note that our cinema packages are specifically optimized for dark settings.

Renters assume full legal duty for every piece of equipment for the whole length of the contract.
Damage or ruined inventory leads to professional repair fees or full replacement costs.
Cleaning fees apply to any instances of stains, grit, glitter, or moisture exposure.
Outstanding balances are taken from the security fund, and further costs need immediate payment.
Guard all gear against severe weather and outside animals day and night.

Our team maintains official SIOTO credentials to ensure top-tier security for every guest.
Every inflatable utilized at a communal gathering must have a dedicated supervisor present.
Please provide all necessary operational permits and insurance documents a week in advance.
Power generators must be placed exclusively within designated and blocked off secure areas.
It is mandatory to adhere to all stated capacity and occupancy guidelines for equipment.
Group participants by similar age ranges to help avoid accidents among younger children.